How to complete a pending application for opening an account?
You have 3 options


Internet banking

New registration

Return via sent e-mail

The easiest way is to click on a special link in the e-mail that we sent you regarding the unfinished application. This link will take you directly to the pending application and the step where you left off.

Log in to internet banking

Can't find the e-mail with a special link or is it no longer valid? If you have completed the step
"How to log in to banking", you have a username and password with which you can log in to
internet banking. After logging in, you will be automatically directed to the pending application.

New registration

Last but not least, you can fill out the application again. However, only if you didn’t upload your ID document last time. If you have already uploaded it, you will not be able to create a new application. In this case, choose one of the previous methods or contact us. If you got through the step "How to log in to banking" during the first attempt, the username you entered for the first time will be occupied and you will have to choose another one.

Need help opening an account?

Contact us or take a look at our instructions

How does it work?

Create a NEO account. You can do it in a few minutes by filling in:


Information required
by law

and password

Confirm the account opening agreement by SMS

In order to open an account via Internet without visiting a branch,
you also need to ...

Upload your ID card


Upload a second ID document (e.g. driver's license, passport ..)

Upload an account statement

Send 1 CZK from this account to your new NEO account

What can a NEO account do?




Let us know!

Do you want to ask something? What do you miss at your current bank?

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