Na strži 2102/61a
140 00 Praha 4

08:00 – 19:00
Monday – Friday

Downloadable documents

Enter the document name or select a category

General business conditions

General business conditions valid from 1 September 2022 375 kB (pdf) download

General business conditions - Archive

General Terms and Conditions valid from 15 June effective from 1 September 2022 - Highlighted changes 373 kB (pdf) download

General business conditions valid from 1 January 2022 606 kB (pdf) download

General business conditions valid from 1 January 2022 - Highlighted changes 652 kB (pdf) download

General business conditions valid from 15.5.2021 393 kB (pdf) download

General business conditions valid from 15.5.2021 - Highlighted changes 431 kB (pdf) download

General business conditions valid from 1.4.2020 523 kB (pdf) download

General business conditions valid from 1.4.2020 - Highlighted changes (PDF) 532 kB (pdf) download

General Business Conditions valid from 9.12.2019 515 kB (pdf) download

General Business Conditions 9.12.2019 - Highlighted changes 638 kB (pdf) download

Terms and conditions payment system

Terms and conditions Payment System valid from 1.10.2020 500 kB (pdf) download

Terms and conditions payment system - Archive

Terms and conditions Payment System valid from 12.7.2019 494 kB (pdf) download

Terms and conditions Payment System valid from 1.6.2020 499 kB (pdf) download

Terms and conditions Payment System valid from 1.10.2020 - Highlighted change 502 kB (pdf) download

Payment cards

Payment cards - 15. 08. 2022 181 kB (pdf) download

Payment cards - 15. 08. 2022 - Highlighted changes 181 kB (pdf) download

Google Wallet (previously Google Pay), an option of blocking DCC payments and other innovations as the above-standard management of payment cards 124 kB (pdf) download

Payment cards - Archive

Payment cards - 15.05.2021 175 kB (pdf) download

Payment cards - 15.05.2021 - Highlighted changes 182 kB (pdf) download

Payment cards - 19.04.2021 177 kB (pdf) download

Payment cards - 19.04.2021 - Highlighted changes 177 kB (pdf) download

Payment cards - 20.11.2020 227 kB (pdf) download

Payment cards - 20.11.2020 - Highlighted changes 244 kB (pdf) download

Payment cards - 9.12.2019 209 kB (pdf) download

Payment cards - 9.12.2019 - Highlighted changes 227 kB (pdf) download

Payment cards - 12.9.2019 664 kB (pdf) download

Conditions for spot transactions

Conditions for Spot Transactions and Term Deposits - Legal entity valid from 1st December 2020 235 kB (pdf) download

Conditions for Spot Transactions and Term Deposits - Natural Person - Entrepreneur valid from 1st December 2020 236 kB (pdf) download

Conditions for Spot Transactions and Term Deposits - Natural person valid from 1st December 2020 234 kB (pdf) download

Internet and electronic banking

Conditions of internet banking - 1 January 2022 - Highlighted changes 735 kB (pdf) download

Conditions of internet banking - 1 January 2022 723 kB (pdf) download

Internet and electronic banking - Archive

Conditions of internet banking - 15.05.2021 262 kB (pdf) download

Conditions of internet banking - 15.05.2021 - Highlighted changes 269 kB (pdf) download

Conditions of internet banking - 15.2.2021 262 kB (pdf) download

Conditions of internet banking - 20.11.2020 - Highlighted changes 668 kB (pdf) download

Conditions of internet banking - 20.11.20120 667 kB (pdf) download

Conditions of internet banking - 9.12.2019 666 kB (pdf) download

Conditions of internet banking - 9.12.2019 - Highlighted changes 669 kB (pdf) download

Conditions of internet banking - 12.9.2019 664 kB (pdf) download

Product conditions - NEO account

Short version of Tariff for NEO account services 65 kB (pdf) download

Terms and conditions of the marketing campaign - Remuneration for recommending and opening NEO account III - Valid from 1st April 2022 89 kB (pdf) download

Announcement of the end of the marketing campaign - Remuneration for recommending and opening NEO account to 31st March 2022 47 kB (pdf) download

Product conditions - NEO account - Archive

Terms and conditions of the marketing campaign - Remuneration for recommending and opening NEO account II - Valid from 1st April 2021 142 kB (pdf) download

Announcement of the end of the marketing campaign - Remuneration for recommending and opening NEO account to 31st March 2021 91 kB (pdf) download

Terms and conditions of marketing campaign remuneration for recommending and opening NEO account 82 kB (pdf) download

Appendix to the terms and conditions of marketing campaign : Remuneration for recommending and opening NEO account 125 kB (pdf) download